TERMS & CONDITIONS
The following rules & regulations apply to all visitors and users of this website markkrebs.ca. By using this website you are agreeing to our terms and conditions as stated below and will be bound by all of the subsequent rules & regulations.
In the event that a violation of these rules & regulations occurs, Mark Krebs reserves the right to seek all remedies available by law & in equity.
Unless otherwise stated, the Mark Krebs website & all of its contents (including without limitation, all text, photographs, images, video & audio) are exclusive property of Mark Krebs and are protected by copyright, trademark, trade dress & other laws.
The Mark Krebs website & all of its materials including, but not limited to its software or HTML code, scripts, text, artwork, photographs, images, video & audio will collectively be known as ‘materials’. All ‘materials’ are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of Canada, the United States, international copyright laws, and international conventions.. You must comply with all proprietary and copyright notices on this web site. This web site is owned by Mark Krebs and subject to copyright. The information on this Site is protected under Canadian copyright laws, you must not in any form or by any means;
- Reproduce, copy, adapt, broadcast, store, transmit, distribute, print, publish or create derivative works from any information or ‘materials’ on the site or otherwise exploit any of its ‘materials’ without our express prior written permission.
- Alter, decompile, disassemble, reverse engineer or modify any material or information that you receive from this Site which can be accessed through this Site; or
- Use or apply, for commercial purposes any material or information on this Site, without the prior written consent of Mark Krebs, Nothing contained on this website should be construed as granting any license or right of use of any Mark Krebs trade mark or part of any trademark displayed on the web site without the express written permission of Mark Krebs.
LINKS TO EXTERNAL WEBSITES
On occasion, links may be established from markkrebs.ca to one or more external web sites or resources operated by unrelated external website (the “external web site”). These links are provided for your convenience only. In addition, certain external web sites may also provide links to the Mark Krebs website. These links should not necessarily be deemed to imply that Mark Krebs endorses the external web site or any content therein. Mark Krebs does not control and is not responsible or liable for any external web sites or any content, advertising, products, or other materials on or available from such external web sites. Access to any Third Party Site is at your own risk and Mark Krebs will have no liability arising out of or related to such web sites and/or their content or for any damages or loss caused or alleged to be caused by or in connection with any purchase, use of or reliance on any such content, goods, or services available on or through any such external web site.
SITE UPDATES AND REVISIONS
Mark Krebs may change, terminate, suspend or discontinue any aspect of this web site including its terms & conditions at any chosen time, without notice. Your continued use of this web site after any changes will be construed as acceptance of any changes to any of the terms & conditions.
We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Site. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.
Mark Krebs will exchange or refund goods purchased from markkrebs.ca provided the goods are unused, are still in original packaging and have their tags attached.
Refunds will only be offered if items are received back at the Mark Krebs office within 30 days of the customer originally receiving their order.
To complete a return, the customer must contact Mark Krebs via email (firstname.lastname@example.org)
The customer will then be emailed instructions on how to complete their return and what information to include on or inside the package.
All return shipping is done at the customer’s own expense and must be sent via a prepaid and traceable method to ensure safe and documented delivery. Mark Krebs takes no responsibility for missing incoming deliveries without proof of delivery. The original shipping charges are not refundable and, if you are exchanging for an alternative item, a return shipping charge will be applied.
For International returns you must mark on the postal company’s consignment ‘Returned Goods’ to ensure that the items do not attract possible customs duties and taxes.
Mark Krebs reserve the right to deny refunds if the merchandise does not meet our returns policy requirements once assessed.
Refunds will be processed via the same method as the customer’s original payment (PayPal/Visa/Mastercard).
All goods are quality controlled prior to dispatch, however we realise that sometimes production faults can result. Your goods may be returned via the same method as above for assessment and a refund will only be given if an item is deemed to be legitimately faulty by Mark Krebs, as the supplier. In case of faulty items, Mark Krebs will also refund the cost of return shipment once assessed.
Return of faulty goods must adhere to the following:
- The product must have been purchased within 2 months of notification.
- You must notify Mark Krebs via email (email@example.com) with:
- A photograph of the item with a description of the fault
- A “proof of purchase”, being either the email confirmation or invoice from Mark Krebs or bank statement.
- MARK KREBS will respond within two business days with confirmation of the address to post your item.
- Items must be sent via a traceable and pre-paid method.
Please note that wear and tear during normal use is not considered a fault.
For more information on how to care for your Mark Krebs products please refer to the care instructions on the product pages of our website or email us at firstname.lastname@example.org.
GENERAL PRIVACY INFORMATION
Your privacy is important to us and we ensure that the information you provide is collected and held in accordance with relevant Canadian privacy law. If you choose to provide your personal details to us, we may collect the requested information from you including your name and contact details and any other information that you supply to us.
USE OF INFORMATION
Any information we collect is used to assist in delivering you your online order, relevant consumer information and notify you of products and offers that may be of interest to you as a valued Mark Krebs customer. We do not disclose information that we hold to unrelated companies outside our corporate group for marketing purposes.
As required by law, you may “opt-out” from direct marketing material that Mark Krebs may send by following the instructions at the bottom of our newsletters. Alternatively, you may contact our studio if you do not wish your details to be used for marketing purposes by emailing email@example.com.
Mark Krebs uses a variety of security measures to maintain the safety of your person information. Credit card numbers are not stored in our systems in accordance with PCI-DSS standards. When purchasing from Mark Krebs your financial details are passed through to a secure server which supports SSL (secure socket layers) of 128bit and greater.
Sales are valid during the stated timeframe only and are not to be used in conjunction with any other offer. Mark Krebs does not offer refund OR exchange on sale items unless goods are deemed faulty.
PRE ORDER POLICY
All pre-orders are charged at the time of transaction. Orders will be shipped within 2 – 3 days of stock becoming available. If there are any unprecedented delays we will notify you via email and give option of refunding your order. All general exchange & refund policies apply to orders once received.
GIVE AWAYS AND PROMOTIONS
Promotions are valid during the stated time frame only and whilst stock last. Goods purchased are still applicable for returns & refunds, however, must be returned as new and with all packaging and promotional products or materials (including any give-aways in original condition). If the promotional products or materials are used or not returned in original condition Mark Krebs reserves the right to charge full recommended retail price for the gifted item. Please note some offers & promotions may be open to Canadian residents only. Check the product page to confirm. If you would like any further information email us at firstname.lastname@example.org