We want you to be happy with your purchase. If you're not satisfied for any reason, you can return your item, provided it meets the following conditions:

• The item is in as-new condition, meaning it has not been walked on, used, or damaged.
• It is returned in its original packaging (box and/or polybag).

Important Notes:

• Customers are responsible for return shipping costs.
• Outbound shipping fees are non-refundable. The original shipping cost will be deducted from your refund.
• If you no longer have the original packaging, please pack the item securely to prevent damage in transit. 
• Returns must be made within 60 days from the delivery date.

Return Process:

Once your return is received at our warehouse, our team will inspect it. If it meets our return conditions, we’ll issue a refund minus outbound shipping fees. If the item does not meet our return guidelines, we may reject the return and send it back to you.

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Faulty Items

We take quality seriously, but if you receive a faulty product, we’ll make it right.

For a faulty item refund or replacement:

• The issue must be reported within 1 month of delivery.
• Normal wear and tear is not considered a fault.
• Subtle variations in handmade woven products—including slight size differences, weave variations, or color inconsistencies—are expected and celebrated as part of the craftsmanship.

Return & Replacement Process:

Reply to your original order confirmation email with:

• A photo of the item and the fault.
• A brief description of the issue.

If the item is confirmed to be faulty, we will provide a prepaid return shipping label. Once the item is received and inspected, a replacement rug will be sent out. If a replacement is not available, we will issue a full refund, including all shipping costs.